Privacy Policy

1. Introduction

CNC Marketing Group ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and business details provided through our contact forms, text message sign-up, AI chat assistant, or consultations.
• Chat Messages: What you type into the AI chat assistant on our website (see Section 6).
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data. We also use IP addresses to limit abuse of our website, such as excessive chat requests.
• Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.

3. How We Use Your Information

• To provide and maintain our services
• To communicate with you about projects, updates, and promotional offers
• To analyze website usage and improve our services
• To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating our website and delivering services, such as website hosting, email delivery, and AI services, provided they agree to keep your information confidential.

5. Text Messaging (SMS)

If you sign up for text notifications, we use your mobile phone number to send the recurring marketing and informational messages you agreed to receive. Message frequency varies, and message and data rates may apply. Reply STOP to cancel at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. AI Chat Assistant

Our website offers an AI chat assistant, powered by Claude from Anthropic, that answers questions about our services. When you use it, the messages you type are sent to Anthropic, which processes them on our behalf to generate replies. The assistant is automated and can make mistakes; please don't share sensitive personal information in the chat.

• Your conversation is kept in your own browser so it carries across pages, and is cleared when you close the browser tab. We do not store chat transcripts on our servers.
• If you ask to be contacted and provide your contact details in the chat, the assistant sends those details and a short summary of your conversation to our team by email so we can follow up.
• Chat replies are general information, not professional advice or a binding offer.

7. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@cncmarketinggroup.com.

9. Contact Us